Umais Ahmed

Umais Ahmed has a diverse range of work experience. Umais began their career at Multilynx in 2012, where they served as a Resident Engineer for the Mobilink Project. During this time, they provided IT technical support to various clients and successfully managed over 50 tickets per day, resulting in a significant increase in resolution time.

In 2013, Umais joined S&P Global as a Service Desk Administrator in the IT Service Operations department. Umais excelled in this role by maintaining a high customer response rate and efficiently installing, configuring, and maintaining computer systems and network connections. After three years in this position, Umais was promoted to Infrastructure Engineer I in the Global Infrastructure team. In this role, they conducted in-depth reviews of existing systems, identified areas for improvement, and resolved infrastructure vulnerabilities and application deployment issues.

In 2018, Umais transitioned to the role of Scrum Master/Business Analyst II in S&P Global's Business Systems & Business Analysis department. Umais played a crucial role in analyzing key business aspects, collecting feedback from key business users, and implementing changes to improve business direction and prioritize customer needs. Additionally, Umais collaborated with product owners, team members, technologists, and other scrum masters to define solutions, drive progress, and ensure adherence to Agile best practices.

Most recently, Umais joined CEQUENS as a Scrum Master, starting in 2023. Umais continues to apply agile methodologies and facilitate the Scrum framework to shorten cycle time and achieve target margins. Umais actively collaborates with various stakeholders to define solutions and drive progress in the organization.

Umais Ahmed completed their Bachelor of Science (BS) degree in Computer Engineering from the COMSATS Institute of Information and Technology, where they attended from 2007 to 2011.

In addition to their formal education, Umais Ahmed has obtained several certifications. Umais acquired the "ITIL Foundation" certification from AXELOS Global Best Practice in June 2014. In March 2020, they achieved the "Agile Scrum Master" certification from S&P Global. More recently, in May 2021, they obtained the "Certified Kanban Expert (Kanban-EXP™)" certification from the International Scrum Institute™.

Umais Ahmed has also pursued various certifications offered by Scaled Agile, Inc. Umais received the "Certified SAFe® 5 Scrum Master" certification in December 2021, along with the "Certified SAFe® 5 Practitioner" certification. In April 2022, they obtained the "Certified SAFe® 5 Advanced Scrum Master" certification, and in October 2022, they achieved the "Certified SAFe® 5 Release Train Engineer" certification.