Diana R.

Diana R. is a highly skilled professional with extensive experience in quality assurance, compliance, and customer engagement across various roles in the financial services and care coordination sectors. Currently serving as the Client Engagement Quality Assurance Manager at Cerebral since June 2023, Diana R. leads the redesign of the QA program, enhancing HIPAA compliance for 78 care coordinators through effective data analysis and technology integration. Prior positions include Card Disputes Analyst at FirstBank, where Diana R. achieved 100% compliance with regulatory standards, and Lead Quality Assurance Analyst at Rhino, focusing on improving customer experience. Diana R. also contributed as Compliance Quality Control Analyst and Customer Resolution Manager at OnDeck, implementing systems to reduce risk and enhance customer satisfaction. Currently pursuing a Project Management degree at Colorado State University Global, Diana R. demonstrates a commitment to professional growth and operational excellence.