Leslie Walker

Leslie Walker is an experienced customer service professional currently serving as the Manager of Global Customer Care at CFA Institute since February 2021. Prior to this role, Leslie held various positions at WorldStrides from March 2015 to February 2021, including Customer Service Manager and Director of Customer Service. Leslie's earlier career at nTelos Wireless spanned from 2000 to January 2014, where responsibilities included Business Process Analyst, Consumer Advocate, Dialer Administrator, Technical Support Manager, Customer Service Manager, and Quality Assurance roles. Leslie has a proven track record in managing customer escalations, developing training initiatives, and ensuring compliance with internal policies. Education was completed at Bowie State University.