Melissa Martin

Melissa Martin currently serves as a Technical Trainer & Online Support Specialist at Corporate Travel Management AU/NZ, beginning in January 2023, where responsibilities include onboarding corporate consultants and conducting national training sessions. Previously, Melissa held various roles at Helloworld Travel Limited from July 2010 to January 2023, including APAC National Operations Manager, Training & Operations Project Supervisor, National Training Coordinator, and Fares & Ticketing Consultant. These roles involved managing ticket centers, coordinating recruitment, enhancing digital channels, and upskilling staff. Earlier experience includes positions at Jetset Travelworld Group as a Passenger Sales Agent and roles in retail and customer service. Melissa holds a Certificate III in Business and a Certificate IV in Training & Assessment, along with additional training in leadership and customer service.