Pauline Tourelle

Pauline Tourelle currently serves as the Director of Omnichannel Services at CHANEL, leading the strategy to enhance user experience across the brand's ecosystem since August 2021. Previously, Pauline held roles including E-Commerce Senior Digital Manager and Style Expertise Project Lead at CHANEL, where contributions included launching innovative services, managing cross-business campaigns, and elevating styling expertise through training and community engagement initiatives. Pauline's earlier professional experience encompasses brand strategy consulting at Havas International and communication support roles at Webhelp. Educational qualifications include a Master's degree in Brand Strategy from CELSA Paris-Sorbonne and a degree in Finance from Université Paris Dauphine. Additionally, Pauline holds a certification in Naturopathic Medicine.