Tommi Rivers

Tommi Rivers, MBA, currently serves as Vice President of Customer Success at Optum and Vice President of Customer Success - Chart Retrieval & Clinical Review at Change Healthcare, where responsibilities include overseeing client portfolios, driving operational excellence, and building strong client relationships. Previous experience includes roles as Senior Director at Centene Corporation and WellCare Health Plans, focusing on quality strategy and improvement. Tommi's background also encompasses administrative and consulting positions in behavioral health research, including work with the Substance Abuse and Mental Health Services Administration, and training roles in clinical assessment methodologies. Educational credentials include a Bachelor of Arts in Psychology from the University of Central Florida, an ongoing MBA in Health Care Administration from the University of Phoenix, and a Graduate Certificate in Translational Research from the University of South Florida.