Haiko Krumm

Haiko Krumm is an experienced Customer Success consultant and leader, currently serving as the Interim Head of Customer Success at Channable since February 2024. In addition to this role, Haiko is providing consultancy and coaching for Whatagraph and KidsKonnect, focusing on optimizing Customer Success and defining strategic projects. Previous positions include Interim VP of Customer Success at Recruitee, where Haiko implemented a new customer success structure, and various consulting roles at Omnia Retail, Vendiro, and PressPage, where responsibilities ranged from framework optimization to creating proactive customer success strategies. Haiko has additionally contributed to the Gainsight community through program management for a book and played a key role in the integration of inSided into Gainsight. Educational qualifications include a Doctorandus degree in Business Economics from Tilburg University.