Kenny Cho

Kenny Cho is a Senior Customer Success Engineer at ChaosSearch. Prior to that, they were a Technical Support Engineer II at Zerto from January 2020 to March 2021. Kenny was responsible for sharing advanced technical practices with the level 1 and 2 support teams, updating and exposing flaws in documentation, and working closely with the software development team to resolve customer and product issues.

At Zerto, Kenny was responsible for responding to escalated technical issues surrounding the Zerto platform, primarily by web portal, telephone and e-mail. Kenny also interfaced directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution. In addition, Kenny resolved complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting. Kenny also worked directly with other technical support staff, quality assurance, development, and the customer account teams to resolve problems related to the Zerto product. Furthermore, they managed their own schedule of cases, which included determining priority levels, negotiating and setting expectations with customers. Lastly, they also assisted in supporting beta Zerto software products, and pre-GA Zerto software versions.

Kenny Cho earned a BS in Information and Computer Science from UC Irvine.

Kenny Cho reports to Dave Armlin, VP Customer Success. They are on a team with Ted Dong - Customer Success Engineer, Paul Winzenburg - Senior Customer Success Engineer, and Andres Guzman - Customer Success Engineer.