Adetola Taiwo

Adetola Taiwo has over 19 years of work experience in various roles and industries. Currently, they serve as the Chief Operating Officer at A Venir and as the Chief Customer Officer at Chapel Hill Denham. In their previous roles, they were the Head of Customer Experience Management at Asset & Resource Management Holding Company (ARM HoldCo), Customer Complaints Manager & Communication & Education Manager at Heritage Bank Plc, and International Liaison Manager at Ecobank Nigeria. Adetola also worked in positions such as International Liaison Officer and Private/Retail Banking Sales Officer at Skye Bank Plc and Customer Service Officer (Investor Relations) at GTBank. Additionally, they gained experience as a Bilingual Executive Assistant at Banque Internationale du Bénin (BIBE). Adetola is known for their expertise in customer experience management, strategy implementation, complaint resolution, and team leadership.

Adetola Taiwo has a diverse education history. Adetola holds an Executive MBA from Collège de Paris, with a focus on Finance and Financial Management Services. Adetola also completed the Senior Management Programme at Lagos Business School, Pan-Atlantic University. Adetola further enhanced their knowledge with an Advanced Management Programme, specializing in International Business, from IESE Business School. Adetola obtained a Master of Business Administration (MBA) from Paris School of Business. Adetola'sundergraduate degree, a Bachelor of Arts (BA), was earned from Lagos State University, with a field of study in Foreign Languages. Adetola also pursued advanced French studies, completing the Diplôme Approfondi de Langue Française (DALF) at Alliance Française, Lagos, and the Diplôme d'Etudes de Langue Française (DELF) at Université du Bénin, Lomé, Togo. Adetola also holds a Diplôme de Langue Française (DL) from Alliance Française, Lagos, focused on teaching French to foreigners. Adetola has further enhanced their skills through various certifications, including "What to Do in the First 90 Days of Your New Job" from LinkedIn, "Outstanding Customer Relationship Certification" from Lagos Business School, Pan-Atlantic University, "Complaints Management Certification" from The Chartered Institute of Bankers of Nigeria - CIBN, and "Customer Experience Masterclass Certification" from Star Sapphire, Nigeria.