Dhanya Menon

Dhanya Menon has a diverse work experience spanning various roles and industries. Dhanya is currently working as a Customer Success Manager at Chargebee since May 2022, where they focus on enterprise accounts in the APAC and EMEA regions.

Prior to this, Dhanya worked at HT Media Ltd from June 2016 to April 2022. During their tenure, they held multiple roles including Manager, Customer Success, Deputy Manager, and Assistant Manager. In these positions, they managed a team of 17 consultants, drove product adoption and client renewals, conducted QBRs and monthly usage review meetings with clients, and developed successful solutions for customers. Dhanya also analyzed service trends, provided inputs for service initiatives, and formulated account management strategies.

Dhanya also gained experience at XecuteHR solution pvt ltd as a Group Leader from February 2016 to June 2016. In this role, they served as a single point of contact for top MNC clients, managed a team of recruiters, conducted training sessions, ensured timely service delivery, and managed RPO clients.

Before that, Dhanya worked at ABC Consultants as a Manager from July 2010 to February 2016. Here, they managed end-to-end recruitment for mid to senior non-IT positions across industries, coordinated service delivery, managed a team of recruiters, and handled client engagement. Dhanya also conducted training for the team on job portals and was responsible for generating revenue from premium memberships.

Dhanya began their career at Alcatel-Lucent Enterprise as a Corporate Management Trainee for a brief period in 2009.

Overall, Dhanya Menon has extensive experience in customer success, team management, client engagement, and recruitment across various industries.

Dhanya Menon completed their Post Graduate Diploma in Management (PGDM) with a focus on Human Resources (HR) and Marketing from the International Management Centre. Dhanya pursued their Bachelor of Arts (B.A) degree in Sociology from Delhi University, completing it in the years 2005-2008. Dhanya also attended Ryan International School, although no specific degree or field of study information was provided for this educational institution.