Suresh Krishnan

Suresh Krishnan has a diverse and extensive work experience spanning multiple roles and companies.

Suresh started their career at Freshworks in 2016 as an Executive in Sales Operations, handling customer support and billing-related queries. Within six months, they were promoted to an Analyst in Sales Operations, where they worked closely with various teams to clear accounts receivable and reconcile invoices from major enterprise accounts. In 2020, Suresh transitioned to the role of Senior Account Manager at Freshworks, where they educated customers about different solutions, maintained strong relationships with over 400 customers, and ensured their satisfaction by suggesting suitable solutions for their business needs. Suresh held this role until 2021.

Next, Suresh joined Zuora as a Customer Success Manager in 2021, where they managed relationships with the top 25 accounts in the US west region. Suresh conducted Quarterly Business Reviews with key stakeholders to discuss product usage and understand their goals, which enabled him to identify gaps and generate cross-sell and upsell opportunities. Suresh remained at Zuora until 2022.

Currently, Suresh works at Chargebee as a Customer Success Manager, responsible for managing and retaining 35 accounts in the Namer region. Suresh has successfully addressed pain points and saved a $71k ARR account from churning by offering relevant solutions. Suresh also creates expansion opportunities through regular engagement with the assigned accounts.

Suresh Krishnan completed their Bachelor of Commerce (B.Com.) degree from RKM Vivekananda College, from 2012 to 2015. No specific field of study was mentioned.