Queennie Santos-Galoma

Queennie Santos-Galoma has a diverse work experience that spans over 14 years. Queennie is currently working at Chargeflow since February 2022 as a Subject Matter Expert for Client Support. Before that, they worked as an Independent Contractor, Technical Support Representative at Fireflies.ai from May 2020 to June 2022. From January 2019 to March 2020, they worked as an Independent Contractor for ESL Tutorial, and prior to that, they held various roles at Freelancer.com, including Assistant Product Manager for Payments Customer Experience from August 2017 to March 2019, Chargeback Teamleader from June 2012 to August 2017, Verification Specialist from June 2011 to June 2012, and Support Specialist from January 2011 to June 2011. Their early work experience includes working at CHUNGDAHM Philippines from October 2008 to January 2011 as an EW ESL Quality Assurance Tutor.

Queennie Santos-Galoma completed their Bachelor of Arts (BA) degree in AB Journalism at the University of Santo Tomas from 2004 to 2008. In 2014, they attended the Korean Cultural Center - Philippines, where they pursued Elementary Korean 1 (E1) as well as Basic Korean in the field of Korean Language and Literature. Apart from their formal education, Queennie has obtained several certifications in various fields. In August 2021, they received certifications in Academic Research Foundations: Quantitative Completion, Building Rapport with Customers, Cert Prep: Scrum Master, EF SET CEFR C2 Proficient, Project Management: Healthcare Projects Completion, and ICH-Good Clinical Practice NIDA CCTN, from institutions such as LinkedIn, Project Management Institute, and The National Institute on Drug Abuse.