Richard McCarthy

Richard McCarthy has a strong background in customer service and operations management. Starting their career in 2000 at T-Mobile UK and progressing through various roles at companies like Cable and Wireless/Bulldog, Accenture, and the London Organising Committee of the Olympic and Paralympic Games. Richard held leadership roles at Sainsbury's, ASOS.com, and now at the Charities Aid Foundation, where they oversee customer operations, service, and experience, focusing on strategic engagement plans and compliance. With a history of managing large teams, budgets, and driving efficiencies, Richard has a proven track record in delivering exceptional customer service and experiences.

Richard McCarthy holds a Bachelor of Arts (B.A.) in Business Studies from the University of South Wales. Richard also obtained the ICA Advanced Certificate in Anti-Money Laundering and Counter-Terrorist Financing from the International Compliance Association in 2018.