Jennifer Balken

Jennifer Balken is an experienced Senior Customer Care Manager at Charlotte's Web since December 2023. Prior to this role, Jennifer served as a Senior Customer Service Manager at Symbia Logistics from May 2022 to December 2023. Jennifer's career at Leprino Foods spanned from July 2004 to 2020, where as a Customer Service & Engagement Manager, Jennifer significantly contributed to the launch of the Ascent Protein product line, driving sales from $0 to $5 million in less than two years by collaborating closely with leadership teams to enhance sales and customer service strategies.