Alfio Difranco

Alfio DiFranco is a seasoned professional in the automotive industry with over 20 years of experience, currently serving as a Senior Manager in Customer Care at Mercedes-Benz USA since July 2012. Alfio has held various roles within the company, including Manager of Critical Parts and Supervisor of Parts Support Services, where responsibilities included designing and implementing the After-Sales Curriculum and supervising training and external vendors. Prior experience includes positions as a Dealer Parts Representative at Mercedes-Benz of Rockville Centre and Parts Advisor at PC Richard & Son, where Alfio focused on inventory management and store merchandising functions. Education includes studies at John Jay College (CUNY) and a High School Diploma from Monsignor McClancy Memorial High School.