Emily Orne

Emily Orne has over 11 years of professional experience. In 2023, they began working as the Client Success Director for ChartSpan Medical Technologies. Prior to this, they were a Customer Success Manager at athenahealth from 2019 to 2023. In this role, they monitored metrics and developed actionable insights to improve efficiency and performance. Additionally, they consistently achieved above target NPS response rate and QPC completion rate, and mentored team members to promote productivity, accuracy, and commitment to delighting clients. Before this, they were a Senior Associate | Executive Client Services at athenahealth from 2012 to 2019. During this time, they were recognized as a top performer on a 100+ person team, conducted training sessions during onboarding, produced documentation, status reports, and presentations for stakeholders, and supported the exchange of feedback and communication between management, product optimization, and clients.

Emily Orne is currently enrolled at the University of Maine at Augusta. Emily has also obtained six certifications from LinkedIn in the past year, including Creating a Positive Customer Experience, Customer Service Leadership, Mastering Communications as a Leader, Scrum: The Basics, Creating Positive Conversations with Challenging Customers, and The Six Morning Habits of High Performers.