Larisa Yushina

Larisa Yushina has a diverse work experience spanning several companies and roles. In their most recent position as a Technical Support Team Lead at Chatfuel, they managed a team of 10 support agents and successfully reduced the SLA from 45 minutes to 4 minutes within three months. Prior to this, they worked as a Technical Support Specialist at ManyChat, where they provided technical support for the company. Larisa also has experience as a Project Manager at Trinity Monsters, where they had responsibilities for project management. At FlixBus, Larisa worked as a Project Manager and was fully responsible for the B2B development of the Russian entity. Larisa implemented various strategies, such as Kanban, to improve processes and conducted user interviews to identify interface problems and suggest solutions. Larisa also developed a prototype for a new onboarding process to increase B2B acquisition conversions. Before that, they worked as a B2B Project Manager at a Tour Operator and as a Night Manager at Hampton. Overall, Larisa Yushina has a strong background in project management, technical support, and team leadership.

Larisa Yushina completed their Bachelor's degree in International Relations and Affairs from the Russian University of Humanities, where they studied from 2009 to 2013. In 2014, they attended Universitas Udayana (UNUD) for a short period of time to study Tourism. Larisa also obtained several certifications, including GIT from GeekBrains in May 2020, Product Management from GeekBrains in April 2020, C, Unix, Git from School 21 in July 2020, and QA Automation from Stepik (obtained month and year not specified).