Daniel Orshanskiy is an experienced technical support professional currently serving as an Escalation Technical Support Engineer at Check Point Software since September 2017. In this role, Daniel handles long-duration tickets, assists fellow engineers with action plans, coordinates ticket processing for the same customer, and addresses complex customer satisfaction issues. Prior to Check Point, Daniel worked as a Technical Support Engineer at Radware, where responsibilities included manual and automated QA of products, and as a QA Test Engineer focusing on automation of testing processes. Early career experience includes roles at Agency of Network Merchandising as a PC Operator and at SAUMI-Центр as a Technical Support Associate. Daniel holds a Specialist degree in Computer Programming from Moscow State Technical College of A.A. Nikolaev and has incomplete education in Law from the Higher School of Economics.
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