Vishal R Shetty

Vishal R Shetty is an accomplished Customer Success professional with extensive experience across various companies in the technology sector. Currently serving as Lead of Customer Success at Check Point Software Technologies Ltd, Vishal has successfully established a customer success team for the APAC and EMEA regions, resulting in a notable increase in net retention rate. Prior roles include Senior Customer Success Manager at Salesforce, where key processes and KPIs were developed to enhance customer satisfaction, and Enterprise Customer Success Manager at Pluralsight, focusing on customer retention and business alignment. Additional roles at Catchpoint Systems Inc, Keynote Systems, and Directi Internet Solutions have contributed to a robust background in customer relationship management and business development. Vishal holds a Bachelor’s degree in Computer Applications from St. Joseph’s Arts and Science College.