Brock Smith

Brock Smith has extensive experience in leadership roles in the customer support and technical support field. Brock has a proven track record of successfully managing teams and achieving key performance indicators (KPIs).

Brock'smost recent role was as the Director of Candidate Experience at Checkr, Inc., where they played a crucial role in shaping and expanding the candidate experience team. Brock implemented review and refinement processes that led to an 11% increase in productivity.

Prior to that, Brock served as the Senior Manager of Customer Support at ServiceNow. Brock supervised a high-performing team and conducted comprehensive training sessions to address backlog management and customer expectations.

Brock also held the position of Director of Technical Support at Houghton Mifflin Harcourt, where they consolidated support processes and improved customer satisfaction across all lines of business. At Greenway Medical, Brock served as the Director of Customer Support and successfully increased customer satisfaction by 8%.

Brock's extensive experience also includes various roles at Symantec, where they led a help desk team and implemented cost optimization strategies that reduced overall support costs. Brock also served as a Contract Network Administrator at Engineering Software Services.

Overall, Brock Smith has consistently demonstrated their ability to lead teams and improve customer satisfaction in the support industry.

Brock Smith attended various educational institutions throughout their life. In 2016 and 2018, they studied Business Administration and Management, General at Western Governors University. In 2008, they briefly attended the University of Phoenix, but the field of study is not specified. In 1994 and 1995, they earned a degree in Netware CNE from Dershya Institute, where they focused on Information Technology. Between 1992 and 1994, they attended Valencia College, but the degree and field of study are unknown. In 1991, they had a short stint at the University of Central Florida, but the degree and field of study are unspecified. Additionally, they attended Oviedo high, although the exact duration and level of achievement are not provided.

In terms of certifications, Brock Smith has completed several programs. In September 2019, they obtained the Project Management Essentials certification from the Project Management Institute. In September 2014, they completed the Situational Leadership II program offered by The Ken Blanchard Companies. Finally, in November 2003, they obtained the Certified Support Manager certification from Service Strategies.