Jennifer Schertz

Jennifer Schertz has a diverse work experience spanning multiple industries.

Jennifer currently serves as a Sr. Customer Success Manager - Strategic Accounts at Chef Software, where they work closely with enterprise customers to help them become high-performing coded enterprises. Their responsibilities include providing executive alignment and engagement with strategic customers, developing mechanisms to share customer feedback with various teams, and cultivating customer champions to promote Chef and DevSecOps within organizations.

Prior to Chef Software, Jennifer worked at BMC Software as a Lead Customer Success Manager - Strategic Accounts. In this role, they provided customer success and value initiatives for Enterprise SaaS customers, helping them maximize their investment in BMC solutions. Jennifer built strong relationships with stakeholders, set clear goals in alignment with customers' IT roadmaps, and collaborated with cross-functional teams to improve the overall customer experience.

Jennifer also has experience as a Chief Technology Officer at Artisan Renovations LP, where they oversaw technology strategy and operations. Additionally, they served as an IT Director at Linn Thurber LLP, where they established IT policies and procedures, provided strategic direction for enterprise information management solutions, and managed vendor selection and management.

Earlier in their career, Jennifer held various positions at Wipro (formerly SAIC O&G Consulting) and BP / SAIC. As the Partner and Engineering Information Management Practice Director at Wipro, they established and managed the Americas EIM Consulting Practice. Jennifer also worked as a Managing Consultant and Program Manager for BP, where they provided technical guidance and consultancy, launched collaboration and remote data access systems, created a digital signage network, and managed various projects and initiatives.

Furthermore, Jennifer worked as a Sr. Software Engineer at Halliburton, a Technical Project Manager and SharePoint Architect at Chevron, a Project Manager for Enterprise Application Integration at Apache Corporation, and a Portal Architect at Extremetix. In these roles, they managed projects, developed solutions, and provided technical guidance and expertise.

Overall, Jennifer Schertz has a strong background in customer success management, IT leadership, and project management across various industries, including software, consulting, energy, and construction.

Jennifer Schertz has a background in computer and information sciences, as well as communications. Jennifer attended Houston Community College and the University of Houston, although the specific start and end years are not provided. In terms of additional certifications, Jennifer obtained the Project Management Professional (PMP) certification from the Project Management Institute in December 2006. Jennifer also received the ITIL v3 certification from AXELOS Global Best Practice in April 2006, and the Microsoft Certified Solution Developer (MCSD) certification from Microsoft in January 2005.