Liam Davis is a seasoned professional with extensive experience in customer service and project management. Currently serving as a Customer Experience Specialist II and Subject Matter Expert at Chegg Inc. since April 2021, Liam provides guidance to Tier 1 Advocates and ensures quality assurance. Previous roles include Admissions Representative at Thinkful-Chegg, where Liam interviewed prospective students, and Project Manager at Build.com, handling inbound sales chats while maintaining customer service standards. Additionally, Liam has a diverse background in pharmacy as a Certified Pharmacy Technician with Dignity Health and Express Scripts, as well as experience in sales and account management with Yelp.com and Varsity Tutors. Liam holds a Bachelor of Science in Microbiology from Arizona State University, complemented by multiple associate degrees from Butte Community College.