Joffrey Alvarez

Joffrey Alvarez is an experienced IT professional currently serving as the Manager of the IT Service Desk at ChenMed since July 2019, leading a team to provide top-quality customer service and technical support. Prior to this role, Joffrey gained valuable experience as an IT Help Desk Technician at Mytech, where expertise in delivering software solutions and troubleshooting was demonstrated. Additionally, Joffrey has managerial experience from roles such as Assistant Store Manager at DDS DISCOUNTS and Center Operations Manager at Bank of America, showcasing skills in operational efficiency, team leadership, and customer service. Previous positions as a Personal Banker at both JPMorgan Chase & Co. and Wells Fargo involved building strong customer relationships and providing banking solutions. Early in the career, Joffrey served as a Lead Retail Consultant at Sprint Nextel Inc., where training and customer service were key responsibilities. Joffrey is currently pursuing a Bachelor of Science degree in Cloud Computing at Western Governors University, building on an Associate's degree in Information Technology from Broward Community College.