James Glover is the Vice President of Customer Experience at CHEP, where they lead the transformation of customer experience culture in North America, focusing on digitizing the customer journey. Glover has held several roles at CHEP since 2003, including Customer Service Manager, where they managed a team serving 890 account locations, and they played a crucial role in developing a customer-focused service model as the Director of Customer Controls & Intelligence. Glover also oversees the largest customer account for CHEP USA while leading a team dedicated to top clients. They earned a BBA in Marketing from Franklin University.
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