Niko Falcon

Niko Falcon is a seasoned professional in business intelligence and customer experience, currently serving as Senior Manager of Business Intelligence Analytics and Senior Manager of Voice of the Customer at Chewy since September 2023. Prior to this role, Niko held various managerial positions at Sprout Social, Inc. and Amazon, focusing on product operations and global advertising as well as customer advocacy. Niko's previous experience also includes managerial roles in customer experience at Sears Home Services and brand management at Johnson & Johnson. Niko holds a Master of Business Administration with a focus on Marketing and Operations from Purdue University and a Bachelor's Degree in Management from Ateneo de Manila University.