Syed O. Aqueel Csm, Cspo

Syed O. Aqueel is a seasoned professional with extensive experience in business analysis and project management. Currently serving as a Sr. Business Analyst / Project Manager at the Chicago Housing Authority since March 2020, Syed leads high-priority web portal and CRM projects in a hybrid agile environment, directly aligning with the organization's objectives to improve tools for residents and applicants. Prior roles include positions at Computing Technology Solutions, Allstate, Discover Financial Services, Takeda Pharmaceuticals, and American Airlines, where Syed demonstrated expertise in gathering business requirements, implementing solutions, and managing customer service operations. Syed holds a Bachelor of Science in Business Administration and Management from the University of Illinois Chicago.