Manjiri Patwardhan

Manjiri Patwardhan is a seasoned professional in the field of customer experience, currently serving as the Global Customer Experience Commercial Lead at NielsenIQ since April 2025. With extensive experience in leadership roles, Patwardhan co-founded Chief in June 2019 and previously held the position of Vice President - Customer Experience at QuestionPro from August 2023 to March 2025. Notably, Patwardhan was the Head of Client Success at Nepa, focusing on transforming client business through data integration. Other significant roles include Senior Vice President at Big Village, where Patwardhan led CX consulting across multiple sectors, and Senior Vice President at Ipsos Loyalty, managing global customer experience programs. Patwardhan's career began at Percept Profile as a Senior Consultant. Educational credentials include an MBA in Marketing and Management from the University of Connecticut School of Business and a B.Sc. in Statistics, Mathematics, and Physics from Savitribai Phule Pune University.