Pam Kavalam

Pam Kavalam is the Member Experience Manager at Chief. Pam was previously with ClassPass from July 2017 to April 2020, where they served as Training and Operations. In this role, Pam partnered with internal stakeholders to identify needs and develop right-size training and tools for new/existing hires. Pam also built the team wiki and created a comprehensive 2 week training program for the team that tripled in size. Pam has a proven track record of success in their roles, as evidenced by their successful implementation of Salesforce email templates that decreased email response time by 50%. Pam has also been proactive in meeting 1:1 with colleagues, which has led to securing a well+good feature attracting 22K+ views and creating an in-app homecard with design/engineering for all ~80K NY-area users. Pam participates in Partners Squad Review meetings and has created a formal mentorship with a back-end engineer.

Pam Kavalam has a Product Management Certificate from Product School, an MA in Higher Education/Student Personnel Administration from New York University, and a BA in English Literature from Rutgers University. Pam also has experience studying abroad in Product Management from the University of Bristol.