Senior Counsellor - Helpline

                                                                                         

PURPOSE OF THE POSITION

As a Senior Counsellor, you will provide management, clinical supervision and support for a team of telephone GBV and child protection counsellors and information officers ensuring smooth functioning of the 1-Tok Kaunselin Helpim Lain service. You will do daily and weekly clinical supervision and debriefing of telephone counsellors and information officers, case conferencing, identification of training needs and close communication with other senior counsellors and data officers.

KEY DUTIES

• Provide ongoing clinical leadership, supervision and support for all Telephone, Counsellors in their role providing telephone GBV counselling, observing best practice, professional standards, legislation, and confidentiality.

• Provide counselling support to survivors of Technical Facilitated Gender Based Violence (TFGBV) and lead case conferencing internally and externally.

• Engage in promotion activities for the Helpline and META projects including media opportunities in consultation with Helpline Communication and Outreach Officer.

• Lead specific clinical supervision meetings (group and individual) for telephone counsellors fortnightly (or more frequently if needed), utilising standard supervision forms, file and follow up strategies.

• Monitor and support the psychosocial health and wellbeing of the counselling team and implement measures to avoid vicarious trauma.

• Ensure all counsellors understand and follow the Minimum Standard Guidelines for the 1-Tok Kaunselin Helpim Lain and report any breaches to program manager.

• Monitor timely completion of intake forms from all counsellors.

• Provide telephone counselling to women, men and children who call the helpline including safety planning, referral, liaising with referral services etc for TFGBV.

• Provide clinical support or direct services at outreach locations as required.

• Attend meetings with Save The Children and other partners working on META funded project.

• In collaboration with Save The Children develop and maintain networks and professional relationships with referral partner organisations.

• Ensure compliance with CF policies and procedures.

QUALIFICATIONS & EXPERIENCE

• Tertiary qualifications in psychology, counselling, social work, youth work, child protection or other relevant discipline.
• 5+ years’ experience in counselling, preferably in survivors of gender-based violence and clinical supervision.
• Experience in managing junior clinical staff.
• Proficiency in English and Tok Pisin is essential.
• Demonstrated proficiency in computer skills.

DESIRABLE

• Experience in working with NGOs in cross-cultural setting.
• Demonstrated ability to manage high stress situations.
• Willingness to participate in extensive training program.
• Some experience of addressing online abuse/harassment.
• Ability to work shifts which provides coverage for loveisrespect during operational hours 24/7 hours, 365 days per year including public holidays.

SKILLS

• Critical thinking and analytical skills
• Excellent observation and listening skills
• Excellent negotiation and interpersonal skills
• Maintain a high level of confidentiality and credibility
• Non-judgment outlook and willingness to work with all kinds of people
• Adaptable and flexible, driving and responding to change
• Understanding of GBV and development in country context and child-focused development

Remain alert and responsive to any child safeguarding or sexual exploitation, abuse or harassment (SEAH) risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the child safeguarding and PSEAH policy and procedures, and conduct yourself consistent with those policies.

Other Information: Appointment to this position is dependent upon successful completion of criminal background and reference checks.

You can view the full position description at www.childfund.org.au/work-with-us

Housing will not be provided by ChildFund.

This position is open to Papua New Guinea nationals only. We strongly encourage females and persons with disability to apply!

Applications closing date: 03 May 2024