Sara Kent serves as the Internal Communications & Engagement Lead at Chiltern Railways and brings over a decade of experience in internal communications and strategic engagement across various organizations. Notably, Sara developed the inaugural role of Internal Communications Manager at East West Railway Company, where support during the Covid-19 pandemic included creating an emergency communication infrastructure and a comprehensive strategy for internal communications. Previous roles include Communications Consultant positions at Southeastern Railway and Transport for London, where impactful strategies were executed to connect employees to business objectives. With a strong educational foundation in Psychology and Business Management from the University of Leeds and a Post Graduate Diploma in Internal Communications Management from Kingston University, Sara has demonstrated expertise in enhancing employee engagement and improving organizational communication across the transport sector.