Jason C.

Jason C. is a seasoned professional with extensive experience in customer care strategy and operations management. Currently serving as Senior Director, Customer Care Strategy at Choice Hotels International since February 2018, Jason C. leads the strategic direction for global customer contact centers, overseeing a high-performing team managing various communication channels. Prior to this role, Jason C. held multiple senior positions at AAA Club Partners from June 2010 to June 2017, where responsibilities included improving service quality across ten club organizations and leading large-scale contact center operations comprising over 250 professionals. Earlier in career, Jason C. contributed to CSAA Insurance Group as a Senior Business Systems Analyst, where significant improvements in processes enhanced customer and employee experiences. Jason C. earned a Bachelor's degree in Economics from Sonoma State University.