Angela Turrall

Angela Turrall has a comprehensive work experience spanning over two decades. Angela began their career in 2001 as a Customer Service Representative at Vodafone New Zealand. Angela then had various roles within the company, including Operational Development Specialist, Subject Matter Expert (System Transformation), Process Delivery Specialist, and Care Systems Specialist (Self Service Systems).

In 2010, Angela took on the role of Service Insights and Improvement Lead at Vodafone New Zealand, where they analyzed customer and company data to identify areas for improvement and presented solutions based on qualitative and quantitative analysis. Angela managed relationships with various business departments and led the deployment of projects and initiatives to Customer Care.

Angela joined 2degrees Mobile in 2013 as a Process Analyst, where they focused on process analysis, improvement, and service design. Angela also worked as a Senior Service Development Analyst, responsible for activities in a fast-paced, technology, and Contact Centre environment.

In 2018, Angela moved to Vodafone as a Service Experience Designer, where they worked on creating user experiences and introducing new ways of working and information storage and sharing tools.

Currently, Angela is working for Chorus NZ Limited, starting in 2019. Angela has held various roles within the company, starting as a Business Improvement Lead and then progressing to Business Redesign Lead and Manager, Business Redesign. Currently, they hold the position of Manager, Optimisation and Insights.

Angela Turrall has studied Advertising & Marketing, Business Communication at Auckland University of Technology. Angela has also pursued Business/Corporate Communications at Open Polytechnic of New Zealand. However, specific information regarding the start and end years of their education is not provided.