Project Manager, Implementation

Overview

Chronograph was founded to bring next-generation financial technology to private capital markets. Through our suite of cloud-based analytics and data management technology solutions, we help many of the world’s largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, with over $20 trillion of AUM monitored via our solution suite. 

At Chronograph, we get to go “behind the scenes” and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by The Carlyle Group, Nasdaq Inc., and Summit Partners, and has seen continuous rapid growth since its founding in 2016.

The Opportunity

Bring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking a highly motivated, organized, client facing & results-oriented, Manager to join our Client Solutions team to help scale our client implementations program. Importantly, this role will be one of Chronograph’s first team members located in the United Kingdom, and there will be significant opportunities to work with our clients & help build and scale an international presence from our London offices.

You will work closely with internal project teams and client stakeholders to ensure our clients have a seamless onboarding experience, during client implementations. This position will report to the Director of Client Solutions EMEA/APAC, while working across the entire Client Management division globally.

In addition to client engagement, the Implementation team coordinates closely across the organization and with executive leadership to ensure a comprehensive and cohesive approach to the client experience. Ideal candidates will have come from a professional services background or other enterprise software / financial technology client success background, with substantial experience and demonstrated success in this regard.

This is an exceptional opportunity for a driven, detail-oriented, top performer to become directly engaged with several of the world’s most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm.

Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our client implementation function. 

As a Manager on the Implementation team, you will:

• Support client implementation processes and initiatives
• Help build and scale Chronograph’s international footprint from the United Kingdom
• Document organizational processes and initiatives both internal to Chronograph and within client implementations
• Act as a client support resource during client onboarding owning client communications and deliverables
• Coordinate resources across Chronograph (Client Solutions, Data Operations, Product, Executive Leadership) to ensure timely completion of client deliverables and alignment on client priorities
• Coordinate with clients to align on agenda topics for weekly calls
• Discuss, implement and document client implementation choices and decisions
• Create and update client project plans tracking project milestone progress
• Produce flawless client deliverables to facilitate communication around complex project requirements
• Uphold Chronograph brand standards & values in every client interaction
• Learn how to implement a technology solution while working with a sophisticated client base 

You will be successful in this role if you have:

• Bachelor’s degree with four (4+) years’ of experience in professional services environment, ideally consulting, investment banking, private equity, technology client success, or similar
• Demonstrated excellence producing time-sensitive deliverables for sophisticated and exacting client base
• Experience with project management and skill in managing both internal and external stakeholders toward a successful implementation
• Experience using project management tools
• Desire to become a product expert
• Superb (written and verbal) communication skills
• Excellent organizational strategies
• Willingness to travel occasionally
• Entrepreneurial mindset and attitude. Your contributions will make a significant impact on our operations
• Ability to quickly adapt to a high-performance environment
• Flexibility and mindset open to performing a variety of tasks

Why Join Chronograph?

We value creativity, open communication, cutting edge technology, striving for excellence in all things – and having fun along the way. We want you to be happy here for the long-term.

We offer:

• Competitive salary 
• Unlimited and flexible vacation
• Pension
• Generous health benefits
• Quarterly team events in New York City for all global employees
• Fully-paid parental leave
• ...and more! 

Salary Range: £75,000 - £85,000 GBP (dependent on experience)

Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!