Fredy MacHado

Fredy Machado is an experienced professional in application and business support, currently serving as Manager for North America Application & Business Support at Chubb since April 2021. In this role, Fredy provides top-tier technical support to over 500 field users, oversees technical assistance for various policy administration systems, and manages a team of over 20 helpdesk analysts. Previous experience includes positions at KPMG and Chubb, delivering substantial support in data maintenance, customer issue resolution, and proprietary business applications. Additional roles have included compliance analysis, customer service in the banking sector, and educational support at Drew University. Fredy holds a Bachelor of Arts in English Language and Literature from Drew University and a certificate in Business and Managerial Communication from Rutgers University.