Nicole Yap

Nicole Yap is a seasoned professional with extensive experience in customer success management, digital transformation, and product ownership across prominent financial institutions. Currently serving as Propositions Success Manager at Chubb, Nicole previously held the position of Head of Customer Success Management at BetterTradeOff, where key achievements included managing client relationships and spearheading market entries in new territories. Prior roles include Product Owner at Bank of Singapore, where Nicole led the development of a digital wealth platform, and Digital Activation and Engagement Lead at HSBC, recognized for surpassing performance targets and receiving the HSBC Shining Star Award. Nicole's educational background includes a Bachelor of Business Management from Singapore Management University and participation in an International Exchange Programme at Seoul National University.