Joshua MacDonald

Joshua MacDonald has a diverse range of work experience spanning over 16 years. Joshua most recently worked as a Customer Support Representative at ChurnZero, where they managed customer support cases, resolved product bugs, and provided creative solutions to customer feedback. Prior to that, they were a Technical Support Lead at Measure, overseeing technical support operations. Joshua also has experience as a Freelance Consultant, working independently to provide consulting services. Joshua worked as a Support Representative 2 at Flow-Cal, Inc., and as a Software Support Specialist at HAL, Inc. Joshua began their career as a Technical Support Specialist at Avaya Government Solutions and then worked as a Solution Specialist at Sony Style. Joshua gained early experience as a Helpdesk Assistant at Wentworth Institute of Technology. Overall, Joshua's work experience demonstrates their expertise in customer support, technical troubleshooting, and consulting.

Joshua MacDonald obtained a Bachelor of Science degree in Management with a specialization in Management of Technology from Wentworth Institute of Technology. In addition, they have also obtained a FAA Part 107 (Small UAS) License from the Federal Aviation Administration in June 2019.