Mike Oliver is a seasoned professional in operational strategy and workforce management, currently serving as a Senior Consultant in Operational Strategy at CIBC since August 2018. With a robust background as an Independent Business Owner at Michael Oliver Consulting Incorporated since 2015, Mike has held significant leadership roles in various companies including Director of WFM/Reporting/Resource Analysis at Teleperformance USA, Director of Business Engagement at TELUS, and Executive Director of WFM at TeleTech. Mike's extensive experience spans over two decades, with a notable early career as a Manager of Collections at TD/Canada Trust. Mike holds an HBA in Economics and Political Science from Western University, earned between 1991 and 1995.
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