Vanessa Zhang is an experienced professional in process excellence and operations management, currently serving as a Senior Process Consultant in Technology Operations Process Excellence at CIBC since January 2024. Previously, Zhang held the position of Global Media Service Line Operations Excellence Manager - Americas at dentsu from 2023 to 2024 and spent over a decade at CIBC in various roles, including Senior Audit Manager in Internal Audit for Wealth and Senior Consultant positions in multiple areas such as Process Excellence, Change Management, and Strategy Deployment. Earlier career experience includes roles at Ceridian as a Business Excellence Black Belt and Symcor as a Value Stream Specialist. Zhang holds an MBA in Strategy and Finance from the Schulich School of Business at York University.
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