Michelle E. B.

Michelle E. B. has a diverse work experience history in the hospitality industry. Michelle E. currently works at CIC (Cambridge Innovation Center), where they are involved in organization, finance, and growth. Prior to that, Michelle worked at Canopy by Hilton Boston Downtown as a Food and Beverage Manager.

In 2021, Michelle served as the General Manager at The Lexington, where they implemented new standard operating procedures and training materials, recruited and trained team members, and coached managers on training for better retention. Michelle E. also worked on reducing labor by implementing new shift policies and incentivizing employees for efficiency. Additionally, Michelle executed banquet, full dine-in, and quick counter service across three unique, high-volume concepts.

From 2020 to 2021, Michelle held the position of Multi-Unit GM at Trust 3 Hospitality. During their tenure, they developed and executed action plans to support organizational resilience and employee retention during COVID-19 adjustments. Michelle analyzed sales reports, customer and community data to influence product and service decisions. Michelle E. also temporarily relocated to a flagship restaurant and successfully identified and eliminated monthly losses, regaining profitability before the end of the first quarter. Michelle played a key role in recruiting and training new management, kitchen, and service teams amid COVID staffing shortages, resulting in a team growth of 175% in just 4 months.

Prior to that, Michelle worked as a General Manager at Gaku Restaurants from 2017 to 2020. Michelle E. trained all managers on profit and loss (P&L) to promote growth and success. Michelle also played a pivotal role in pre-opening activities, managing direct and fixed labor costs, and stabilizing the restaurant throughout the COVID-19 pandemic. Michelle E. took over an unprofitable restaurant and turned it around within two months of takeover, consistently delivering 20-25% bottom line profit. Michelle also gained hands-on experience in the kitchen to better support chefs and kitchen teams and focused on coaching staff on all aspects of hospitality and sales.

Michelle's career in the hospitality industry began in 2014 at Red Paint Hospitality Group, where they served as a Trainer, Bartender, and Service Professional. Their responsibilities included training new employees, maintaining organization and attention to detail throughout service, and facilitating excellent teamwork-driven table and cocktail service in fast-paced environments.

Michelle E. B. obtained a Bachelor of Arts degree in Communication Studies from Northeastern University, where they studied from 2009 to 2014. In May 2019, they also obtained a certification as a ServSafe Manager from the institution ServSafe.