Pollyanna Duarte

Pollyanna Duarte is an experienced professional with a background in customer service and communication. Currently, Pollyanna serves as a Back Office Analyst at Cidadania4u, focusing on process management, document analysis, communication, and contract execution since January 2023. Previous roles include a Customer Success Analyst at TELUS International and a Search Engine Evaluator, where Pollyanna analyzed search engine results. Additionally, experience at AlmavivA involved customer service in various insurance products, while earlier positions encompassed telemarketing for Banco do Brasil Tecnologia e Serviços and an internship in the communication department at the Superior Tribunal de Justiça, with responsibilities in editing and reporting. Pollyanna holds a Bachelor's degree in Communication and Journalism from Estácio.