Marcos Gonçalves Santos is an experienced IT systems specialist and project manager currently working at Cielo since April 2019. In this role, Marcos focuses on implementing process solutions for customer service and operational areas, serving as a technical specialist and Product Owner responsible for automation and project delivery. Prior to Cielo, Marcos held positions at CPA Software & Consulting, where responsibilities included business process specification and systems development, and at Universo Tintas e Vernizes Ltda. as a technical support specialist. Educational background includes a Master of Business Administration in Data Innovation from FIAP, an MBA in Strategic Business Management, and a Technology degree in Systems Analysis and Development from Universidade Metodista de São Paulo.
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