Makoto Masuda

Makoto Masuda currently serves as the Executive Officer and Head of Japan Service Operation at Ciena since November 2023. Prior to this role, Masuda held various positions at Rakuten Communications CORP., including Corporate Executive Officer and Head of System and Solution Business, where responsibilities encompassed overseeing sales for Call Center and Cloud solutions. Masuda's extensive background at Cisco spanned nearly two decades, with roles ranging from Senior Manager of Corporate Strategic Projects to Director of Focused Technical Support, managing critical support services and customer relations in Japan. Earlier experience includes engineering roles at Allied Telesis, focusing on hardware R&D and customer support for ATM switches.