Ravishankar Naagar is a seasoned professional with extensive experience in consulting and customer experience management. Currently serving as a Senior Associate at Ciena since March 2023, Ravishankar has previously worked as a CRM/CX Business Consultant at VIRTUOS DIGITAL and as a Consultant and Associate Consultant at KPMG India. Early career roles include Deputy Manager at Etrain Education Pvt Ltd, where strategies for market access were developed, and Customer Service Associate at HCL Healthcare India. Ravishankar holds a Master’s Degree from Amity University and completed secondary education at Kendriya Vidyalaya INS Hamla, Mumbai.