Amer Mawajdeh

Senior Manager - Verint WFM Optimization at Cigna

Amer Mawajdeh currently serves as Director of Workforce Management at onehome, a position held since December 2022. Prior experience includes serving as Director of Workforce Management NA at Global Payments Inc. from September 2019 to March 2023. Amer's extensive background at The Coca-Cola Company spanned over a decade, where roles included Project Manager for Coca-Cola Business Services North America, Senior Workforce Planning Manager, and Senior Workforce Analyst, focusing on technology implementations, scheduling, forecasting, and managing staff resources for contact centers. Prior to Coca-Cola, Amer worked at The Home Depot in Workforce Scheduling. Amer holds a Master's degree in Business Finance and Economics from Jai Narain Vyas University.

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