Parivash Javidian

Parivash Javidian is a seasoned professional with extensive experience in technical operations and problem management. At Cigna, from December 2007 to May 2021, Javidian served as a Senior Technical Operations Manager for the Contact Center and also held the position of Enterprise Problem Management Process Owner and Lead, where responsibilities included developing and implementing an enterprise-wide Problem Management process and establishing the first Problem Management team with defined Critical Success Factors (CSFs) and Key Process Indicators (KPIs). Additionally, Javidian contributed as an Application Production Support Lead in Claims Core Operations, stabilizing a critical claims process application and eliminating daily production outages. Parivash Javidian holds a B.S. in Electrical Engineering from Rutgers University, where involvement included membership in several honor societies and roles as a tutor and teacher's aid.