Product Data Analyst

Our Mission:

At CIM, our product vision is to help teams run better buildings with ease, for a sustainable future. We focus on simplifying complex building data and technology, making it accessible and actionable for people who own and operate buildings, directly contributing to the fight against the climate crisis.

Our clients include real estate investment trusts, super funds, governments, major cultural institutions and property owners who operate offices, shopping centres, airports, and other commercial spaces. 

The built environment is one of the biggest contributors to climate change, accounting for almost 50% of global greenhouse gas emissions. Over half of these emissions are generated by operational activities, which our software Peak helps reduce by enabling property operations teams to work smarter and more collaboratively. 

Will you join us?

We are seeking a highly motivated and experienced Product Data Analyst to join our growing team. This role presents an opportunity for someone seeking to apply their expertise and grow their career in a dynamic scaling SaaS business.

We’re a team of passionate, skilled experts united by our desire to improve sustainability in the built environment. We recently won at the Telstra Business Awards (NSW, AU) for embracing innovation and are also listed in the Australian Financial Review’s Fast 100 growth companies. 

What you’ll do:

As a Product Data Analyst, you will play a critical role in transforming complex data into actionable insights that drive our strategic decisions. 

You will develop advanced BI dashboards for internal teams, collaborate with product teams to create Minimum Viable Products (MVPs) using real customer data and manage user engagement campaigns to drive product adoption. Your expertise in data analytics and proficiency in SQL will be essential in enhancing our product offerings and internal tools.

Key Responsibilities:

Data analytics and insights:

• Measure and track product engagement metrics to understand trends in user behaviour and product usage.
• Analyse data to influence product strategy and make data-driven decisions.
• Develop and maintain data models and pipelines for analytics and reporting.

Dashboard development:

• Design and implement BI dashboards for internal teams using leading BI tools (e.g. Tableau, Power BI, Looker).
• Automate data visualisation solutions to reduce manual effort and improve data accessibility.
• Collaborate with product management to develop MVP feature prototypes by querying real customer data and generating automated reports.

User management and engagement:

• Own user lifecycle management, ensuring users are set up with correct subscription preferences and assigned to appropriate account details.

• Manage and optimise product engagement campaigns across the user lifecycle including onboarding, activation, retention and re-engagement. Implement campaigns using customer messaging platforms, including emails and in-app messaging.

• Track and report on campaign performance, analysing data to optimise campaigns based on experiments and results.

Who we are looking for:

• Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field.
• 3+ years of experience in data analytics, product analysis or a similar role.
• Proven ability to automate data processes and reduce manual effort.
• Proficiency in SQL and experience with data querying languages.
• Strong experience in data analysis, statistical analysis, and data visualisation.
• Ability to develop analytics dashboards using leading BI tools (e.g. Tableau, Power BI, Looker).
• Experience with data modelling, ETL processes, and working with large datasets.
• Advanced skills in Microsoft Excel

Bonus / Preferred Experience (but not required)**:

• proficiency in Python or R for data analysis and automation

• experience using customer messaging platforms (e.g. Intercom) for email campaigns, messaging flows, product tours and user management.

Who you’ll work with:

• This role will report to the VP ofProduct and will work alongside Product peers located across APAC

• Key internal stakeholders are teams including but not limited to Customer Success, Sales, development.

Our values:

Each day you deliver your role with our CIM Values front of mind:

• Building Joy - Our work provides customers with superpowers enabling them to be brilliant at what they do.

• Create with Meaning - doing work that matters is in our DNA. We never underestimate the climate challenge we face and the impact we can have

• It’s Urgent - We take initiative, fix problems and act with real urgency. Why - because the planet can’t wait

• Curiosity Ignites - Trust your instinct, follow a different path. We believe there’s always a better way

• Expert Learners - With a mix of brilliant mind, extraordinary thinking and unique skills, we mentor, share ideas and collaborate. Our learning has no end.

• Be a Legend - Empathy over ego. We are in this together and we look out for each other.

What else can we tell you:

• Receive a market competitive salary package including an extensive benefits package

• Access a range of employee perks, ranging from catered meals and drinks, referral bonuses and access to wellbeing tools

• Work full time, Monday to Friday, with flexibility for both in office and remote work

• Receive a company laptop and phone (or phone allowance) - having the reliable, quality tools to do your job is essential, and we’ll provide you with them

• Access to opportunities to grow,  develop and be challenged in your role - progress is paramount, so you’ll receive the support and guidance you need to help you achieve your career goals

• Knowing that each day you work at CIM, you’ll be taking climate action

• Experience in a rapidly growing and diverse business - be part of something exciting, and be a key player in helping to shape CIM and the future of building energy efficiency

We’re aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you don’t think you have the required experience in absolutely everything that we mention.