Customer Service · Full-time · Australia
VP of Customer Success
ABOUT CIM: CIM creates innovative building analytics software that helps buildings run with ease for a sustainable future. Our award-winning platform integrates building intelligence, machine learning and technical engineering support to simplify complex building data, making it accessible and actionable for people who own and operate buildings, directly contributing to the fight against the climate crisis.
We are a well-established start-up with a passion for reducing carbon emissions, and we are looking for someone who is equally passionate about the environment and technology.
WE USE OUR EXPERTISE TO:
Reduce energy consumption and greenhouse gas emissions by 20% to 40%
Deliver 25% maintenance savings by driving preventative maintenance programs
Improve tenant comfort and reduce tenant hot & cold complaints by up to 32%
Increase and protect buildings' sustainability ratings, and
Empower on-site facility managers and contractors to perform detailed equipment analysis
ABOUT THE ROLE:
CIM is seeking a strategic and results-driven VP of Customer Success to lead our customer success initiatives and drive the ongoing success and satisfaction of our growing client base. In this role you will play a critical role in shaping our customer success strategy, building scalable processes, and fostering strong customer relationships to maximise retention, expansion, and advocacy.
WHAT YOU’LL DO:
Lead and mentor the Customer Success and Integration teams, fostering a culture of collaboration, innovation, and continuous improvement.
Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Product Development, to ensure alignment and synergy across departments
ABOUT YOU
Bachelor's degree in business administration, marketing, or a related field (Master's degree preferred).
8+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership or executive position.
Proven track record of driving customer success, revenue growth, and business results in a SaaS or technology company.
Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve high levels of performance and engagement.
Strategic thinker with the ability to develop and execute long-term plans and initiatives that drive business growth and customer satisfaction.
Experience working cross-functionally with sales, marketing, product, and other departments to achieve common goals and objectives.
Analytical mindset with the ability to leverage data and insights to inform decision-making and drive continuous improvement.
Customer-centric mindset with a passion for understanding customer needs and delivering exceptional customer experience.
We’re aware of research that indicates people identifying as women or from under-represented groups are far less likely to apply for roles if they don’t meet 100% of the requirements. At CIM, we’re interested in hiring passionate and curious people that are motivated to make a difference, so please still apply even if you don’t think you have the required experience in absolutely everything that we mention
Sign up to view 0 direct reports
Get started
This job is not in any teams