Carlos Cruz is an experienced IT professional currently serving as a Desktop Engineer at CIM Group since July 2022. Previously, Carlos worked as an IT Support Specialist at GoHealth from August 2020 to August 2022 and held multiple roles at Cars.com, including Desktop Engineer II and I from October 2011 to April 2020, as well as Service Desk Analyst II and I. Carlos specializes in providing support for computer hardware, software, and peripherals, managing workstation policies for both Windows and Mac systems, and delivering high-level service to VIPs and executives. Responsibilities include troubleshooting technical issues, deploying client-side software, maintaining asset databases, and supporting audio-visual needs for corporate events.
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