Jerrald Solano

Jerrald Solano is a seasoned professional in customer experience and operations, currently serving as the Functional Owner for Customer Experience at CIMB Bank Philippines since November 2020, where responsibilities include business analysis and platform ownership. Prior to this role, Jerrald held the position of Customer Support Team Lead, focusing on core banking migration. Jerrald's experience spans various leadership roles, including Operations Team Lead at Concert8, where Jerrald managed network and service provider mobile encryption, and at Uber, overseeing driver operations and marketplace monitoring. Previous roles include Restaurant Supervisor at Al Mana Emerging Brands and Service Attendant at Emirates Leisure Retail. Jerrald began a career in risk management as a Risk Management Specialist at JPMorgan Chase & Co., specializing in credit card fraud, following a position as an Accounts Receivable Specialist at GE Capital. Jerrald holds a Bachelor's degree in Tourism Management from the Polytechnic University of the Philippines.