Monique Binder She/Her

Monique Binder currently serves as Vice President of Guest Experience at Cineplex, a position held since April 2018, previously occupying roles including Executive Director and Director of Guest Experience. In addition, Monique has extensive experience at Sears Canada, beginning in 2001, where roles included Divisional Vice-President of Operations, Senior Director of Vendor Relations, and Director of Client Services and Business Development. Notably, Monique repatriated a 700-person call center and significantly improved client-related issue management, resulting in a notable increase in ratings. Monique's educational background includes certifications and training in call center management, project management, and effective communication from several institutions.